A few weeks back, I visited New York City to attend PSFK’s “Future of Retail” gathering, which coincided with NRF’s Retail Big Show & Expo. I have grown increasingly interested in this topic after working in-house at a Fortune 50 retailer and seeing the immense opportunity to apply my craft of service design to industries […]
Service Design
What’s Space Got to Do With It? The Untapped Arena of Designed Environments for UX Designers
For far too long, the word UX has been relegated to the design of digital experiences for the web and mobile devices. At Trestles, we think holistically about the idea of user experience, expanding our work well beyond digital touch points to brand extensions like customer call centers, front-line staff, and even channel partner services. […]