I have been a full-time practitioner of design thinking for six years and a dabbler for over nine. As a seasoned service designer and founder of two design-led companies, my approach to practicing design thinking is more nuanced than that of the average practitioner. Therefore, I want to finally share my point-of-view on the topic […]
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A Tale of Two Hotels
A few weeks back, I visited New York City to attend PSFK’s “Future of Retail” gathering, which coincided with NRF’s Retail Big Show & Expo. I have grown increasingly interested in this topic after working in-house at a Fortune 50 retailer and seeing the immense opportunity to apply my craft of service design to industries […]
Four Trends in Brick and Mortar
I just spent the last twelve weeks traveling to various cities to explore patterns and uncover insights related to the future of brick and mortar for a new business venture. In the spirit of giving it away, I have decided to share some of the key patterns I noticed. I am in the process of […]