{"id":1271,"date":"2019-03-15T14:47:33","date_gmt":"2019-03-15T18:47:33","guid":{"rendered":"http:\/\/rebeccahorton.net\/?page_id=1271"},"modified":"2019-03-15T14:47:37","modified_gmt":"2019-03-15T18:47:37","slug":"experience-audits","status":"publish","type":"page","link":"https:\/\/rebeccahorton.net\/rebeccahorton\/experience-audits\/","title":{"rendered":"Experience Audits"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"465\" src=\"https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?resize=697%2C465&#038;ssl=1\" alt=\"\" class=\"wp-image-1272\" srcset=\"https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?resize=330%2C220&amp;ssl=1 330w, https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?w=1500&amp;ssl=1 1500w, https:\/\/i0.wp.com\/rebeccahorton.net\/rebeccahorton\/wp-content\/uploads\/2019\/03\/research.jpg?w=1394&amp;ssl=1 1394w\" sizes=\"auto, (max-width: 697px) 100vw, 697px\" \/><\/figure>\n\n\n\n<p>In a crowded marketplace, it pays to get the experience right. My audits combine traditional market research techniques with those of ethnography, an observational research method often used by product and UX designers to generate compelling concepts and improve user experiences.  These audits are a great fit for both customer- and employee- facing experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Rebecca to Learn More<\/h2>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1256-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1256\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/rebeccahorton\/wp-json\/wp\/v2\/pages\/1271#wpcf7-f1256-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1256\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1256-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1256,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_update-cf7-5.7.3&quot;:true}}\" \/>\n<\/fieldset>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Which of the following best describes your needs? <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"radio-893\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-893\" value=\"Improving My Customer Experience\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Improving My Customer Experience<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"radio-893\" value=\"Evolve My Storytelling\" \/><span class=\"wpcf7-list-item-label\">Evolve My Storytelling<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"radio-893\" value=\"Working Through Implementation Roadblocks\" \/><span class=\"wpcf7-list-item-label\">Working Through Implementation Roadblocks<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-893\" value=\"Testing A New Concept\" \/><span class=\"wpcf7-list-item-label\">Testing A New Concept<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label> Tell Me More!<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"175\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>In a crowded marketplace, it pays to get the experience right. My audits combine traditional market research techniques with those of ethnography, an observational research method often used by product and UX designers to generate compelling concepts and improve user experiences. These audits are a great fit for both customer- and employee- facing experiences. Contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-1271","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Experience Audits - Rebecca Horton - Service Design, Growth Strategy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rebeccahorton.net\/rebeccahorton\/experience-audits\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experience Audits - Rebecca Horton - Service Design, Growth Strategy\" \/>\n<meta property=\"og:description\" content=\"In a crowded marketplace, it pays to get the experience right. My audits combine traditional market research techniques with those of ethnography, an observational research method often used by product and UX designers to generate compelling concepts and improve user experiences. These audits are a great fit for both customer- and employee- facing experiences. 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